Why does audio freezing occur in a call?
Jitter may be caused by slow Internet connections, bad device performances, or the physical environment.
Step 1: Self-check
Check if the network is stable and in good condition. If not, switch to 4G or another Wi-Fi network.
Step 2: Contact Agora Customer Support
If the issue persists, contact Agora customer support and submit the issue with the following information:
Step 3: Monitor the Quality of Experience in Agora Analytics in Console
You can check the statistics of every call in Agora Analytics in Console. For more information, see Agora Analytics Tutorial.