How can I solve the quality issues of screen sharing on Web clients?
Why do I see a big headshot or letterboxing?
Step 1: Self-check
Why is my video choppy?
Choppy video may be caused by a slow network connection or sub-optimal device performance. Complete the following steps to troubleshoot choppy video.
Why can I hear the noise in a call?
Noise may be caused by the physical environment or recording and playback devices rather than the SDK.
How can I fix unsynchronized audio and video?
Unsynchronized audio and video may be caused by the following:
How can I fix black screen issues?
Why can't I answer calls through a Bluetooth device after connecting it to an iOS or Android device?
How can I solve echo problems?
The Agora SDK supports echo cancellation. In most cases, this problem can be fixed by using a headset, and ensure that the headset does not cause an echo.
Why does audio freezing occur in a call?
Jitter may be caused by slow Internet connections, bad device performances, or the physical environment.
How to deal with audio and video related issues in Flexible Classroom?
Why can't I turn on the camera or microphone in the web client?
How can I fix black, green, or pixelated video when a Web client and a Native client communicate with each other?
Why does the SDK stop sending audio or video after the user uses a third-party app?
When a third-party recording app is being used on the Android device, the local user cannot send the local audio stream. Why is there no warning or error message from the SDK?
Why can't I turn on the camera?
There are many reasons for a camera start failure. Check the following:
How can I solve issues relating to recording status?
Recording quit error
Why is the recording file split?
During the recording process, if the recorded audio and video format is not the recording original audio and video data format, the following situations result in file splitting:
Why is my video pixelated or jagged and green?
Pixelated video contains irregular pixels with incorrect colors, preventing the video from displaying an image.
How can I solve issues relating to recording files?
Why aren't there any files generated under the recording folder?
How can I troubleshoot the issue of no sound?
How can I prevent volume changes when the users switch their roles in an interactive live streaming channel?
To ensure a better audio experience in different scenarios, by default, the SDK adjusts the underlying audio settings when the user switches user roles, as follows:
Why is my video blurry?
Blurry videos may be caused by low bitrates and resolution ratios.
How to deal with the sudden silent audio or black video due to tracks being stopped?
How can I solve the problem of low volume?
Step 1: Self-check